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Reputation in context
HorecaGPT puts your review scores next to your demand and rota, so you can see whether a dip comes down to how busy you were or how you were staffed.
Reviews & guest experience
TheNextReview integration: from reviews to a bond with your guests
TheNextReview turns complainers into ambassadors. Connected to HorecaGPT, your reviews and scores per venue become insight into guest experience and reputation.
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TheNextReview collects your reviews (Google, Booking.com and more) per location and helps you build a real bond with guests. HorecaGPT reads those reviews and spots trends: what are you praised for and where is recurring frustration?
By linking reviews to your demand and your staffing you see not just what guests think, but why, and what you can do about it.
What you get
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Trends instead of single reviews
See whether your score is rising or falling and which recurring topics need attention, per venue.
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From complaint to ambassador
Spot patterns in negative reviews early, fix them structurally and build a real bond with your guests.
In your management dashboard
Your review scores and trends sit next to revenue, labour cost and occupancy in the dashboard, making guest experience a fixed part of how you steer.
In the AI assistant
Ask about your reviews, your score or recurring complaints. The assistant summarises it and links it to your operational data.
“What is our average review score this month?”
Reviews and scores per venueTrends and development over time
Try a question
What do guests complain about most?Has our score risen or fallen since last quarter?Which venue scores highest on guest experience?
Frequently asked questions
How do I connect TheNextReview to HorecaGPT?
The connection works per venue via a sync token. After that your reviews and scores are imported automatically.
Are reviewer names processed?
Reviews are public ratings; where a name is included, it is handled with the same care and pseudonymisation as other personal data.
Which review sources are included?
TheNextReview brings together Google and Booking.com, among others; HorecaGPT uses the bundled scores and trends per location.
Build a bond with your guests
Connect TheNextReview to HorecaGPT and make guest experience a steering tool.
